Frequently asked questions

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Lace Frontal Care Instructions


Keep the hairline of the frontal tied down with silk scarf or some type of fabric as much as possible
Do not wear a bonnet without a silk scarf or fabric tying the hairline first
If lifting occurs, come see me or spray Gots2B holding spray along the hairline and tie down with scarf or fabric immediately for a min of 30 min
If you feel the frontal is slipping backwards and putting tension on your edges, remove the frontal immediately
Frontal should be removed by saturating the frontal with 91% alcohol and massaging it into the hairline. Be patient!!! It usually takes me about 20 min to safely remove the frontal. There are also lace glue removers that you can purchase from a local beauty supply.
Glue application of lace frontal generally last 1-3 weeks depending on factors such as natural oils of the skin, physical activity, perspiration, and other factors can contribute to the longevity of the application before needing to reapply the frontal. Reinstalls are generally $50 but please call me (773)729-8760 to discuss the actual price
Let me know if you have any issues, questions or concerns!
The most important thing to remember is that while a lace frontal can appear realistic, it is actually a piece of delicate fabric with individual pieces of hair knitted into it and applied to your hair with a strong latex glue-DONT RIP IT OFF BECAUSE YOU CAN RIP OUT YOUR EDGES AND ALSO RUIN YOUR FRONTAL
If you have any problem with a purchased unit, please contact (773)729-8760 for assistance.




DO YOU OFFER REFUNDS?


Absolutely no refunds. When placing an order, make sure you choose the correct length, texture and/or color before checking out of our site.




DO YOU OFFER EXCHANGES?


No, we do not offer exchanges.(FOR THE HEALTH AND SANITATION OF OUR CUSTOMERS) Be sure sure to order the correct wig unit before checking out of our site.




HOW LONG DOES ORDER PROCESSING TAKE?


Please allow 3 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time you'll receive an email notification. You can expect to receive your order 7-10 business days AFTER it has been processed.




DOES YOU OFFER EXPEDITED SHIPPING?


Yes, we do offer expedited shipping! Please choose your shipping method of choice during the checkout process. Please note that when purchasing wigs during our sale periods, shipping can take up to 7 business days.




DO YOU OFFER PICKUP?


Options for pick ups are notated in the description of the unit. Some units are available for same day pickup. Some require the standard 3 business days for processing, after which pick up is available. Please text (773)729-8760 for more questions about pick up options.




HOW MANY BUNDLES ARE RECOMMENDED FOR CUSTOM MADE WIGS?


Bobs- 2 bundles
14”-24”-3 bundles
26”-28”-4 bundles
30” and up- 5 bundles
CAN I COLOR MY WIG?
Yes Units can be colored, we recommend having one of our professional colorist to color your unit to get the best results. Color services are available for an additional cost. Please text (773)729-8760 for inquires about coloring services. Please have a reference photo ready




CAN I MAKE CHANGES TO AN ORDER?


If you notice an error made on your end in regards to a placed order, please text me immediately at (773)729-8760! If your order has already been processed, we won't be able to change it.




WHAT IS A CUSTOM MADE WIG?


A custom wig is tailored to your specific head measurements to fit you comfortably. Custom wigs are not one size fits all. All of our custom units are made using the sewing machine or hand made.




WHAT ARE DIFFERENT TYPES OF WIGS?


A CLOSURE unit (4''x4'', 5''x5'', 6x6'')has a small area for parting, but you can shift and reconstruct your wig to adjust your parts.
A FRONTAL unit (13''x4'',& 13''x6'') allows you to part anywhere from ear to ear going back to the crown of your head.




THIS IS MY FIRST WIG, WHAT TYPE OF UNIT WOULD YOU RECOMMEND?


I STRONGLY recommend your first wig to be a closure units first.(Closures wigs can be removed daily and require little to no Maintenance besides daily brushing).




DOES MY WIG HAVE TO BE GLUED DOWN?


It is strongly recommended that all wigs are tacked down using some form of adhesive or strong hold gel. Wigs that are glued down have a tendency to look more natural and give the ultimate melted down appearance.





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